Switching IT providers can feel like changing the engine on a plane while it’s in the air. You still need to serve customers, process orders, and keep operations running; downtime is not an option.
At Solve IT, we’ve built our onboarding process to be fast, predictable, and quiet. Our goal is to give you all the benefits of a proactive IT partner without creating headaches during the transition. We treat onboarding as the foundation for a long-term partnership, so it’s a process we’ve refined over the years of working with businesses of all sizes.
Four Phases for a Smooth Transition
We use a four-phase plan that moves from behind-the-scenes setup to visible improvements in your day-to-day operations.
1. Setup Without Disruption
We start by running a non-intrusive discovery scan of your network to understand your environment. This tells us what’s in place, where the gaps are, and what we can optimize immediately. No downtime, no unplanned changes, just data gathering.
2. Security and Tool Deployment
Once we know the lay of the land, we install our managed security stack. This includes 24/7 monitoring, endpoint protection, backups, and automation tools. We do this in the background, scheduling after-hours work when needed to avoid slowing your staff down.
3. Review and Alignment
Next, we review findings with your leadership team. You get a clear “Network Health” report and a prioritized roadmap. This ensures everyone understands where your IT stands and how we’ll improve it. We also set the schedule for quarterly business reviews so your technology stays aligned with your goals.
4. Risk Assessment and Ongoing Support
From day one, you have access to our helpdesk staffed by real people, not a voicemail maze, with an average response time under two minutes. We also kick off a formal risk assessment so you know your exposure and how we’re mitigating it.
Service Guarantees That Protect You
Onboarding is not the time for uncertainty. That’s why we offer a service guarantee: if we ever miss our SLA resolution times, you receive triple credit toward your bill. You also get the same high level of service as every other client, no tiered support, no “you’re too small” treatment.
Why Our Clients Say It’s Different
Clients tell us that onboarding with Solve IT feels “coordinated” and “surprisingly quiet.” That’s because we do the work in the background while keeping communication open. For some, it’s the first time their IT partner has explained what’s happening in plain language.
We also don’t believe in nickel-and-diming. All onboarding work is included in your agreement, so you don’t get hit with unexpected project fees while we’re getting started.
The Result: Stability From Day One
By the end of onboarding, your systems are monitored 24/7, security tools are active, backups are running, and your leadership has a clear IT roadmap. Most importantly, your staff has uninterrupted access to the tools they need, without feeling the turbulence of a provider change.
If you’re ready to move to a managed IT partner who can get you from “current state” to “under control” without chaos, book your free threat assessment today. You’ll see exactly where you stand and what a smooth transition to better IT can look like.
