Managed IT Services Guide by Solve iT
Take command of your IT so you are protected and your business thrives
Managed IT Services define a scenario where an external IT Support Company or Managed Service Provider (MSP) fully manages and supports a client's IT infrastructure. The mission of the external company is to enhance the performance and efficiency of the client's IT systems, freeing up internal resources to focus on core business objectives. Cyber-attacks are on the rise, and are likely to continue, increasing in both scope and damage to businesses. Coupled with the rapid pace of technological development, the challenges for IT staff to meet daily demands for support, upgrades, issue resolution, and staying up to date on training and testing are immense.
Our Managed IT Services are designed to provide comprehensive support for your entire IT infrastructure. From routine maintenance to advanced security measures, we handle all aspects of your IT needs, allowing you to operate with confidence and peace of mind. Here’s what you can expect from our Managed IT Services:
- 24/7 Monitoring and Support - We offer round-the-clock monitoring of your systems to detect and resolve issues before they impact your business. Our dedicated support team is available 24/7 to provide immediate assistance, ensuring minimal downtime and maximum productivity.
- Proactive Maintenance - Preventative maintenance is key to avoiding unexpected disruptions. Our proactive approach includes regular updates, patch management, and system optimization to keep your technology running smoothly and efficiently.
- Cybersecurity Solutions - In today’s digital landscape, cybersecurity is more critical than ever. We provide robust security solutions, including firewalls, antivirus protection, intrusion detection, and data encryption, to safeguard your sensitive information from cyber threats.
- Data Backup and Recovery - Data loss can be catastrophic for any business. Our reliable backup and recovery solutions ensure that your data is always protected and can be quickly restored in the event of an emergency, minimizing the risk of data loss and downtime.
Evaluate the Advanced Security Bundle versus the Base Managed Services Bundle until it is clear which offering makes the most sense for your organization and is capable of addressing your specific needs and challenges. The Base Managed Services Bundle provides essential IT support and maintenance to keep your operations running smoothly. Meanwhile, the Advanced Security Bundle offers comprehensive protection against sophisticated cyber threats, ensuring robust security measures are in place to safeguard your business.
Bundled Services
Advanced Security Bundle includes:
Base Managed Services Bundle includes
Service Packages
By partnering with an experienced MSP, you can leverage these tailored solutions to enhance your IT infrastructure, improve efficiency, and ensure your business remains secure and operational. All IT service providers are not equal. To help you choose the right choose the right IT support company for your business, click on the link and enjoy a free download to help you along your journey of finding the best IT services for your organization.
| SERVICE PACKAGES | IT Works | Guardian Addon |
| $1M Breach Protection Warranty | ✅ | |
| Synchronized Security: Computer/Server/Network/Email | ✅ | |
| Managed Detection & Response 24x7 | ✅ | |
| 24x7 Emergency Incident Response Team | ✅ | |
| Cloud Security Monitoring for M365 | ✅ | |
|
Cloud Data Backup for M365 & Google |
✅ | |
|
Internal & External Vulnerability Scanning and Remediation (patching) |
✅ | |
|
Unlimited Remote Support during Business Hours |
✅ | |
|
Annual Cyber Liability Insurance Review |
✅ | |
|
Annual Risk Management |
COMPLETED DURING ONBOARDING | ✅ |
|
Dark Web Monitoring |
COMPLETED DURING ONBOARDING | ✅ |
|
Email Phishing Campaigns |
COMPLETED DURING ONBOARDING | ✅ |
|
Outbound Email Deliverability Monitoring |
✅ | |
| Remediation | ✅ | |
|
Mobile Device Management & Security |
✅ | |
|
Centrally Managed Secure Password Vault with MFA |
✅ | |
|
User Cyber Security Training and Gamification |
✅ | |
|
Centralized Security Policy Management |
✅ |
Service Guarantee
Solve iT Service Guarantee ensures that we meet or exceed our Service Level Agreement (SLA) Resolution Time commitments (see chart below) or credit back to our clients three times the amount for the affected users and outage period. Clients should report any SLA deviations to the Solve iT Service Manager via email, including the associated service ticket number(s). The review process will be completed within 15 days, and either a credit will be issued or an explanation provided.
Solve iT Service Level Agreement
| REPORTED TROUBLE | PRIORITY | RESPONSE TIME | RESOLUTION PLAN | RESOLUTION TIME |
| Service not available (All users and functions unavailable) | 1 - Critical | 1 | 2 | 4 |
| Non-critical but Significant degradation of service that could escalate to critical | 2 - High | 3 | 4 | 6 |
| Significant degradation of service (large # of users or business-critical functions affected) | 3 - Medium | 8 | 12 | 16 |
| Small service degradation (Business process can continue, one user affected) | 4 - Low | 24 | 28 | 32 |
| (Proactive Maintenance) | 5 - Non-profit | Scheduled | Scheduled | Scheduled |
Are you prepared to withstand a cyber attack?
Find out quickly and easily, for free, if your business is secure.
We use our unparalleled expertise and cutting-edge tools to do a dark web scan, staff cybersecurity assessment, and a phishing campaign to see where your blind spots are!