FAQs: for Execs & IT Managers,resources,transparent,concise |
Welcome to the Solve iT Frequently Asked Questions page! We’ve compiled answers to common questions about our services, processes, and expertise. Whether you're curious about how we can help your business, the industries we serve, or how to get started with us, you'll find the information you need here. Feel free to reach out to us directly – we're always here to help!
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How do I get better/cheaper internet?Solve iT works with two Master Agents in the telecommunications industry who have direct relationships with all of the major internet and telephone carriers throughout the United States. We can shop for the best speeds at the best rates for our clients’ physical locations. For clients with multiple sites, we can aggregate into a single bill and single point of contact for outage or problem resolution. We offer a free network test you can run yourself on our Resources Page.
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How do you support custom or Line of Business (LOB) applications?Solve iT requires that all 3rd party applications be covered under a support agreement with that vendor. We will act as intermediary on behalf of our clients in support of the application if needed.
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How does Solve iT bill it’s customers?All of our Managed Services Agreements have unlimited remote support during business hours built into them. Additional charges apply for after-hours and onsite work. We invoice twice monthly, on or about the 1st and the 16th of each month.
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What’s the difference between a Managed Service Provider (MSP) and a Managed Security Service Provider (MSSP)?A Managed Security Service Provider (MSSP) is focused exclusively on cyber security, whereas, a Managed Service Provider (MSP) provides technical support, budgeting guidance, and project management in addition to cyber security.
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Do you recommend VPNs?There are two types of VPNs, or virtual private networks: office-to-office and remote user vpns. The latter is the most common, but is becoming less so due to cloud adoption.
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Do you do employee background checks?
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Does Solve iT have insurance?Solve iT carries Errors & Omissions insurance as well as Cyber Liability Insurance coverage. COIs are available upon request.
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Does Solve iT support Apple devices and computers?Solve iT is a member of the Apple Consultants Network (ACN) and supports iPhone, iPad, and Macs for our clients.
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Which is better Dell, Lenovo, or HP?At Solve iT, we do not have a preference, but we do sell more Lenovo currently than any other manufacturer. We are able to get bulk discounts for our clients, and we also typically set up a hardware refresh timeline for our clients to be able to better budget for hardware replacement.
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Which is better Microsoft 365 or Google Workspace?At Solve iT, we work with both platforms so the choice is really yours to make. Most of our clients are on the Microsoft 365 platform and Microsoft Azure is our primary hosting platform.
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How fast are you supposed to hear from your IT provider?It really depends on the IT provider and the agreement you have with them. At Solve iT, we pride ourselves on quick response and review the numbers monthly. On average our response to an incoming support request is less than 2 minutes.
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Can you help us if we get hacked and we're not a client?We can, yes. Depending on the circumstances and scope of the hack, your Cyber Liability Insurance carrier may bring in a forensics team. Solve iT can initiate a Rapid Response team as well, and the starting price point for this is $35,000, but the final cost depends on the size of your business and the type of compromise. All of our contracted clients have this available at no additional charge.
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Can we go month to month?No, all of our support agreements renew annually, bi-annually, and we also offer three year term agreements.
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How much do you charge or how much does it cost?