IT MANAGEMENT ONBOARDING - CoMITs
Collaborative Co-Managed IT Services Onboarding Processes
Starting a new partnership with a support company responsible for your IT management can be both thrilling and demanding, especially if you’ve been the sole captain of the ship for so long. What can you expect? How much will you need to be involved? What’s the expected timeframe? We take the guesswork out of our process so you can feel confident with Solve iT as your teammate and partner.
We operate in designated phases according to a timeline that suits your needs. Moving too quickly can cause critical tasks to be overlooked, while progressing too slowly might make you question the switch. Here, we outline our process for you. Our objective is to set clear expectations and assemble a team that will guide you and Solve IT through the onboarding process and beyond.
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Welcome to Solve iT!
Building a Strong Foundation
Our onboarding process begins with a comprehensive introduction where we take the time to get to know each other. We focus on understanding the strengths of your organization and how they can be enhanced by our offerings. This initial phase is crucial as it allows us to determine the best way to set you up for success. We start by establishing a mutual understanding of your current situation and your future goals. This foundation helps us tailor our approach to meet your specific needs and ensures we are aligned on the path forward.
Once we have this understanding, we move on to gathering essential documentation regarding your current infrastructure. Collaboration is key as we work closely with you to implement our tools and services, ensuring there are no gaps in services or security. Our goal is to maintain your crew's productivity without any interruptions. While your team continues their regular operations, our dedicated team works diligently in the background to integrate and configure all necessary tools properly. This seamless integration process is designed to support your organization's ongoing success and efficiency. Staff will be utilizing our support methods and solutions on day one.
Teamwork Makes the Dream Work
Getting acquainted is the cornerstone of our process. Your company’s unique needs require a unique approach. Changing IT operating procedures is typically a decision not made lightly; there is a reason you are looking for a partner, and we want to have a deep understanding of that. During our discovery process, we will learn about your current pain points and discuss how our Cyber Security Managed Services benefit you. We treat our co-managed partners as part of our IT management team; we work together with you to identify any time-sensitive issues that we can promptly begin to address.
Solve iT is dedicated not just to safeguarding your company's data with our tools but also to educating your staff on identifying malicious emails and links. The human element behind the keyboard is the most crucial defense against hacking. We provide cyber security training and self-service portals to every employee who accesses the company network. This initiative ensures your staff becomes proficient in recognizing threats and preventing accidental data breaches, that can incur financial losses, consume time, and erode trust in your business.
CoMITs Hits the Ground Running
Phase 3 is dedicated to execution. where we leverage the insights obtained about your business to implement enhancements and solutions across various aspects such as hardware, software, network, and security. Our active engagement ensures that you are kept informed throughout the process, while we also establish productive relationships with your staff, integrating seamlessly into your team. Through close collaboration, we uphold a constant flow of communication, fostering trust and confidence, thus ensuring a harmonious partnership between you and Solve iT.
We understand that success lies in our ability to work hand in hand with your team. By putting names and faces together, we forge connections that go beyond mere transactions, enabling us to understand your needs better and tailor our services accordingly. With this collaborative approach, we aim to not only meet but exceed your expectations, creating a synergy that propels your business forward. Discover more on if Co-Managed IT Services could be an option for your business here.
Joining Forces
After the fog has cleared and the dust has settled, we touch base with you to discuss how we’re doing (this conversation will repeat itself throughout our business relationship to ensure your continued approval!) and any findings we uncovered along the way that may need to be addressed. Working in tandem with you in planning, budgeting, and documenting will enable us as your IT support company to offer guidance, establish expectations, and accomplish your goals.
A well-structured plan minimizes uncertainty, and partnering with the right provider equipped with a strategic plan can propel you to surpass your goals. Our onboarding process has been crafted, assessed, and perfected through years of experience, offering increased flexibility for our co-managed partners. And the journey continues! The technology terrain of today is ever-evolving. What was effective just a year ago might be outdated now. Solve iT remains proactive in staying ahead of the curve, continuously exploring new tools and methodologies to enhance our service delivery for you. It's simply in our nature. Like you; we’re geeks! We have a passion for technology, especially when it enriches the lives of both ourselves and our clients.
The aim is that by showcasing our IT management process as it stands today, you'll gain a clearer understanding of the Solve iT approach and see our team as an integral IT Support Company that augments yours perfectly.